Return Policy
All returns must arrive at That Store within 30 days after the initial order placement. All sales are final after those 30 days. Returns are accepted on full priced items that are in their original condition (tags intact, in their original packaging, & not washed or worn).
All socks, bows, accessories and SALE Section items cannot be returned. They are final sale.
All items bought with a discount code can be exchanged for a different size or returned for a store credit. The customer is responsible for shipping.
Returns received after 30 days and returns received in damaged or used condition will not be refunded.
Seasonal Return Windows:
January 31- Valentine's Day
March 24- Easter
June 21- Patriotic, July 4th
October 15- Pumpkin Patch
November 1- Thanksgiving
December 16- Christmas
Unworn shoes must be returned in their original box. The shoe box cannot be returned with any writing, stickers or paper on it. The shoe box must be placed INTO a shipping box.
Shipping charges are not refundable. Shipping charges will be deducted from the returned credit if the order was originally shipped with free shipping.
To exchange an item for a different size, please place a new order for the size that's needed at www.shopthatstore.com. Then, return the originally purchased item for credit following the instructions below:
To Make A Return:
1. On your original sales receipt, circle the item you wish to return.
2. Enclose the original sales receipt in your box.
3. Please write your order number on the outside of the shipping box. (order number: the last four digits of the yhst number at the top of the sales receipt)
4. Promptly ship using USPS or UPS with tracking & insurance to our Returns Department:
That Store Returns Dept.
Order #________
611 County Road 57 South
Abbeville, AL. 36310
For any further questions regarding return eligibility, please email our Customer Service team: support@shopthatstore.com